FAQ

FAQ
PROUDCTS QUESTIONS

1. How do I know the color/font/design/material of the product?
You can view our Color/Font/Design Charts on the product page. And You can check the material of the product through the product description.

2. How do I choose the right size?
You can check the handy Sizes Guides on the product page or view the Size Charts.

 

PERSONALIZATION QUESTIONS

1. How do I personalize my item?
Please leave the information you want in the "Customization" box. We will directly copy the information you leave to produce products, such as lowercase letters. Please check carefully to make sure the customization information is correct. We will not be responsible if you leave any incorrect information.

It is important to note that some items do not allow for personalization, in which case you can simply add the item to your cart and it will arrive as shown.

2. How do I personalize a gift with a logo?
We can digitize the logo or signature on 80% of products. If you wish, we can express digitize your logo order in 2 business days.

For more information or to place a logo/signature order please send us an email.
Email: support@jedwear.com

3. Can I enter more characters to my personalization than the site is allowing?
Character limits can vary from item to item. These limits are intentionally set to maintain visual quality and cannot be exceeded.

4. Can I get a preview of my custom design?
Of course.Please send us an email. Email: support@jedwear.com

 

SHIPPING QUESTIONS

1. Can I receive my gift before the festival?
If there is a holiday, it may be delayed for a few days. If you need Rush Priority, please contact our customer service for help.

2. When will my order ship? When will I receive my order?
PROCESSING

It normally takes 4-5 business days to process your order. Please note that holidays & weekends are not included.

Orders involving personalization that includes logos, signatures, or graphics that need to be digitized require additional time.

SHIPPING

Shipment takes approximately 7 to 12 business days to reach destination countries.

Please note: Total Delivery Time = Processing Time + Shipping Time

3. Do you ship to my country?
We make it as convenient as possible to ship your gifts to any destination, except for remote areas. If you want to know more detailed information, please send us an email.
Email: support@jedwear.com

4. What is the logistics of your shipment?
Giftsbespoke ships orders via USPS, FedEx, DHL or UniUni.

 

5. Where is your company located?
Our main office is in Los Angeles, California, while manufacturing is headquartered in Hong Kong.

 

PAYMENT QUESTIONS

1. Why was my payment declined?
If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address.

Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank.

In the case that your payment is still refused, we suggest trying a different card or payment method.

If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.
Email:support@jedwear.com

 

DISCOUNT QUESTIONS

1. How can I get a large order discount?

Current activities of the Jedwear:

10% off for over $59

15% off for over $129

20% off for over $219

(Automatic discount after order, not including shipping)

If you need to purchase more, please send us an email to receive a large order discount.

Email: support@jedwear.com

Large Order Discount cannot be combined with any other discount, offer or coupon, and cannot be used for prior purchases. Discount is not valid on taxes, shipping and handling, or personalization on items purchased elsewhere.